FAQ

Our operating systems generally support English and Chinese by default. However, we can also offer Russian and other languages upon request based on your specific needs.

We provide a one-year parts replacement service for accessories, covering any issues with the machine during the warranty period. In addition, we offer lifelong after-sales service at no extra charge, ensuring continued support for the lifetime of your equipment.

Founded in 2006, ASLI TEST has over 18 years of experience in the field of environmental testing equipment. With our expertise and commitment to customer satisfaction, we have built a strong reputation for reliability and quality in the industry. Our dedicated support team is always available to provide timely solutions, and our extensive network of engineers ensures that help is just a call or click away.

We are proud to have a global presence, with our business operations spanning multiple countries. We have authorized distributors and service partners in various regions, ensuring that our customers receive local support wherever they are. For detailed information on our service points and support in your country, please feel free to contact us directly.

We take pride in our long-term relationships with clients across the globe and are dedicated to providing exceptional after-sales service, no matter where you are.

• First: Please provide your company name, email address, or the equipment's factory code for quick identification and technical support.
• Describe the issue you are facing. Based on our technician's guidance, please provide photos or videos of the relevant parts to assist with troubleshooting.
• Our engineers will analyze the issue, and we can create a technical support group via video platforms like Skype, WhatsApp, or WeChat. This allows us to guide you through troubleshooting and resolution. We will also provide detailed schematics, circuit diagrams, and operational manuals to ensure efficient and accurate problem-solving.

At ASLI TEST, we provide a comprehensive installation and training package to ensure that you can efficiently set up and operate your equipment. Our support includes:

1. Installation Instructions: We provide a detailed, step-by-step installation guide in English, covering all necessary steps for setting up your equipment. This guide is easy to follow, ensuring you can get your system up and running quickly.
2. Operation Manual: Each unit comes with an English-language operation manual that provides essential information about how to operate, maintain, and troubleshoot your equipment.
3. Tutorial Video: We offer a comprehensive tutorial video that demonstrates how to set up and use your product. This video is designed to guide you through the setup process and address any common questions or concerns.
4. Remote Training: For additional support, we provide remote training sessions through video calls. Our technicians will walk you through the setup, operation, and troubleshooting procedures, ensuring you feel confident in using your equipment.
5. On-site Installation and Training: If required, we can arrange for on-site installation and training by our experienced engineers. This service is available for specific regions and ensures a smooth setup with direct, hands-on support.
6. Ongoing Support: After installation, we offer ongoing technical support to ensure your equipment runs optimally. You can contact our customer support team for any issues or questions regarding maintenance, troubleshooting, or upgrades.
7. User-Friendly Interface: Our equipment comes with updated and upgraded user interfaces. The control panels are designed for ease of use, featuring a simple and intuitive layout, which makes installation and operation effortless. Furthermore, our devices support multiple languages, allowing operators from different regions to work comfortably with the equipment.
8. Global Reach: We provide international support, with local distributors and service partners available in many regions. Whether through remote assistance or on-site support, we're always here to help.

Our lead times depend on the level of customization and the type of equipment ordered. For standard models, the lead time is usually 30 working days. Custom orders may take longer based on specific requirements. We always strive to deliver products as quickly as possible while maintaining high-quality standards.

Our products are trusted worldwide. We have sold to over 40 countries, including the USA, Germany, Australia, South Korea, the UK, Egypt, Thailand, Turkey, and more. Our global customer base spans multiple industries, from automotive to electronics.

Yes, ASLI TEST offers full customization for our environmental testing equipment and systems. We understand that different industries and applications require unique solutions, and we are committed to providing tailored services that meet your specific needs.

1. Customized Solutions for Your Testing Needs:
"At ASLI TEST, we provide customized configurations for a variety of testing chambers and equipment, including temperature chambers, humidity chambers, vibration testers, and more. We work closely with our clients to design solutions that match their exact specifications and requirements."

2. Customization Options:
Temperature and Humidity Test Chambers:
"We can adjust the range, capacity, and features of our temperature and humidity chambers to suit your needs, from laboratory settings to large-scale industrial applications."

Vibration Test Equipment:
"We offer custom vibration test systems that can simulate real-world conditions for a variety of products, including electronics, automotive parts, and packaging materials."

Environmental Testing Systems:
"Our engineers are skilled in designing and building custom environmental test systems that integrate features such as UV testing, thermal shock, and accelerated aging tests."

3. Industries We Serve:
"We support industries such as electronics, automotive, aerospace, pharmaceuticals, and more, providing custom-designed equipment that meets stringent standards and regulations."

4. Why Choose ASLI for Custom Solutions?
Experienced Team:
"Our team of engineers has extensive experience in creating customized testing equipment, ensuring that your solution is precise and functional."
Flexibility:
"We work with you throughout the design and implementation phases, making adjustments as necessary to ensure the solution fits your exact needs."
Quality Assurance:
"All our custom solutions undergo thorough testing to meet the highest standards of quality and reliability."
5. Get in Touch for Customization Inquiries:
"Need a custom solution? Contact our expert team today to discuss how we can support your unique testing requirements."

Email: Contact@aslitesting.com