FAQ

Yes, we have a global service network. Whether through remote assistance or in-person visits, we ensure our customers receive consistent and reliable support wherever they are. We also collaborate with local distributors in many regions for timely service and technical support.

1. Brief introduction to ASLI after-sales service:

"At ASLI TEST, we are committed to providing high-quality after-sales support to our international customers. Our expert team is available to assist you with installation, maintenance, and troubleshooting of our environmental testing equipment worldwide."

2. Specific service content:

• Installation Support:
  "We offer both on-site and remote assistance to ensure that our environmental testing equipment is set up correctly and operates at optimal levels."
• Maintenance and Repairs:
  "Our team provides comprehensive maintenance services to keep your equipment in top condition, extending its life and ensuring continued performance."
• Troubleshooting:
  "In case of any issues, our international support team is ready to help troubleshoot and resolve problems remotely or by sending a technician to your location."

3. Supported regions:

"We are proud to offer after-sales support in regions across the globe, including North America, Europe, Asia, and more. No matter where you are, our support team is ready to assist."

4. Customer support methods:

"We provide multiple ways for customers to reach us, including online support, email, and phone assistance. Our dedicated team ensures timely responses and effective solutions."

5. Other questions:

"Need help with your ASLI TEST equipment? Contact us today for international after-sales support!"

"If you require assistance, reach out to our global customer support team now."

Email: Contact@aslitesting.com

We provide a one-year parts replacement service for accessories, covering any issues with the machine during the warranty period. In addition, we offer lifelong after-sales service at no extra charge, ensuring continued support for the lifetime of your equipment.

Founded in 2006, ASLI TEST has over 18 years of experience in the field of environmental testing equipment. With our expertise and commitment to customer satisfaction, we have built a strong reputation for reliability and quality in the industry. Our dedicated support team is always available to provide timely solutions, and our extensive network of engineers ensures that help is just a call or click away.

We are proud to have a global presence, with our business operations spanning multiple countries. We have authorized distributors and service partners in various regions, ensuring that our customers receive local support wherever they are. For detailed information on our service points and support in your country, please feel free to contact us directly.

We take pride in our long-term relationships with clients across the globe and are dedicated to providing exceptional after-sales service, no matter where you are.

• First: Please provide your company name, email address, or the equipment's factory code for quick identification and technical support.
• Describe the issue you are facing. Based on our technician's guidance, please provide photos or videos of the relevant parts to assist with troubleshooting.
• Our engineers will analyze the issue, and we can create a technical support group via video platforms like Skype, WhatsApp, or WeChat. This allows us to guide you through troubleshooting and resolution. We will also provide detailed schematics, circuit diagrams, and operational manuals to ensure efficient and accurate problem-solving.

At ASLI TEST, we provide a comprehensive installation and training package to ensure that you can efficiently set up and operate your equipment. Our support includes:

1. Installation Instructions: We provide a detailed, step-by-step installation guide in English, covering all necessary steps for setting up your equipment. This guide is easy to follow, ensuring you can get your system up and running quickly.
2. Operation Manual: Each unit comes with an English-language operation manual that provides essential information about how to operate, maintain, and troubleshoot your equipment.
3. Tutorial Video: We offer a comprehensive tutorial video that demonstrates how to set up and use your product. This video is designed to guide you through the setup process and address any common questions or concerns.
4. Remote Training: For additional support, we provide remote training sessions through video calls. Our technicians will walk you through the setup, operation, and troubleshooting procedures, ensuring you feel confident in using your equipment.
5. On-site Installation and Training: If required, we can arrange for on-site installation and training by our experienced engineers. This service is available for specific regions and ensures a smooth setup with direct, hands-on support.
6. Ongoing Support: After installation, we offer ongoing technical support to ensure your equipment runs optimally. You can contact our customer support team for any issues or questions regarding maintenance, troubleshooting, or upgrades.
7. User-Friendly Interface: Our equipment comes with updated and upgraded user interfaces. The control panels are designed for ease of use, featuring a simple and intuitive layout, which makes installation and operation effortless. Furthermore, our devices support multiple languages, allowing operators from different regions to work comfortably with the equipment.
8. Global Reach: We provide international support, with local distributors and service partners available in many regions. Whether through remote assistance or on-site support, we're always here to help.

Our lead times depend on the level of customization and the type of equipment ordered. For standard models, the lead time is usually 30 working days. Custom orders may take longer based on specific requirements. We always strive to deliver products as quickly as possible while maintaining high-quality standards.

• T/T (Telegraphic Transfer): The most common method, usually a 30 percent deposit to start production and the remaining 70 percent before shipment.
• L/C (Letter of Credit): A secure method for large transactions, ensuring banks facilitate payment upon proof of shipment.
• Western Union: This is typically used for smaller, urgent spare parts payments or sample orders.

• Programmable Constant Temperature and Humidity Test Chambers
• Walk-In Temperature Humidity Test Chambers
• Thermal Shock Test Chambers
• Salt Spray Chambers, Aging Testers, and Xenon Test Chambers
• UV Aging Chambers, Ozone Chambers, and Dust Chambers
• Mechanical Vibration Testers

We adhere to strict packaging protocols to ensure that your product arrives in perfect condition. Our standard packing process includes:

1. Protective Wrap: The equipment is first wrapped in a high-tensile protective film to keep it clean and secure.
2. Shockproof Material: We then use shockproof EPE pearl cotton to safeguard against scratches, impacts, and friction during transit.
3. Wooden Crates: The final layer is a sturdy wooden crate, built to meet international shipping standards for optimal protection.

If your packaging requirements are more stringent, we also offer vacuum packaging for extra protection against moisture and contaminants. This option is ideal for sensitive equipment and can be added to your order upon request.

Optional Services: We also provide shockproof vehicles and special transportation services to meet the demands of harsh shipping conditions, ensuring the safe delivery of your equipment.

Our company is ISO 9001 certified, and many of our products have passed CE certification. Additionally, all our equipment can be calibrated by ISO 17025-accredited laboratories, ensuring they meet international standards for precision and quality.

• Experienced Team: Our team of engineers has extensive experience in creating Customized Environmental Testing Equipment, ensuring that your solution is precise and functional.
• Flexibility: We work with you throughout the design and implementation phases to ensure the solution fits your exact needs.
• Quality Assurance: All our custom solutions undergo thorough testing to meet the highest standards of quality and reliability.