Language
Yes, we have a global service network. Whether through remote assistance or in-person visits, we ensure our customers receive consistent and reliable support wherever they are. We also collaborate with local distributors in many regions for timely service and technical support.
Our operating systems generally support English and Chinese by default. However, we can also offer Russian and other languages upon request based on your specific needs.
We provide a one-year parts replacement service for accessories. During the warranty period, we supply parts if the machine has issues. Additionally, we offer lifelong after-sales service at no charge.
Our engineers will analyze the issue, and we can establish a technical support group via video platforms such as Skype, WhatsApp, or WeChat. This allows us to guide you step-by-step in troubleshooting and fixing the problem. We will also supply detailed schematics, circuit diagrams, and operation guides to assist in efficiently resolving technical issues.
We provide comprehensive installation instructions, along with an operation manual and tutorial video in English. For additional assistance, we offer remote training sessions via video call. On-site installation and training are also available if required.
We offer flexible delivery options depending on your location and urgency. Common options include:Sea freight for larger shipments, is ideal for cost-effective delivery.
Air freight for faster delivery when needed.
Express services such as DHL, FedEx, and TNT for quick, smaller shipments.
Special transport lines for regions like Europe, the Middle East, and the USA.
Our lead times depend on the level of customization and the type of equipment ordered. For standard models, the lead time is usually 30 working days. Custom orders may take longer based on specific requirements. We always strive to deliver products as quickly as possible while maintaining high-quality standards.
We support various trade and shipping terms, including EXW, FOB, CIF, C&F, DAP, DDU, and DDP. The specific terms will be tailored based on the region, policies, and customer needs.
Payment Terms: We accept multiple payment methods, including T/T, L/C, and Western Union.
We adhere to strict packaging protocols to ensure your product arrives in perfect condition. Our standard packing process includes:
Protective Wrap: The equipment is first wrapped in a high-tensile protective film to keep it clean and secure.
Shockproof Material: We then use shockproof EPE pearl cotton to safeguard against scratches, impacts, and friction during transit.
Wooden Crates: The final layer is a sturdy wooden crate, built to meet international shipping standards for optimal protection.
If your packaging requirements are more stringent, we also offer vacuum packaging for extra protection against moisture and contaminants. This option is ideal for sensitive equipment and can be added to your order upon request.
Our company is ISO 9001 certified, and many of our products have passed CE certification. Additionally, all our equipment can be calibrated by ISO 17025-accredited laboratories, ensuring they meet international standards for precision and quality.
Our products are trusted worldwide. We have sold to over 40 countries, including the USA, Germany, Australia, South Korea, the UK, Egypt, Thailand, Turkey, and more. Our global customer base spans multiple industries, from automotive to electronics.
Yes, we specialize in customization. Since most testing equipment and systems need to be tailored to specific specimens or customer requirements, we collaborate closely with clients. You can provide us with your specimen details and testing requirements, and we will design and offer a proposal based on your needs.
